Refund policy

EXCHANGES

We want you to be completely satisfied with your purchase.

That's why we accept exchanges within 30 days of delivery.

To process an exchange, the product must be unused, clean, free of hair, with tags and labels intact, and in the same condition as when you received it. You must also keep the original packaging and present the purchase receipt.

Please note that SALE items are not eligible for exchange.

RETURNS

We do not offer refunds, only exchanges.

SHIPPING

To process a return, you can write to us at info@bigramgroup.com or contact us via WhatsApp at +57 (316) 017 47 33.
Please note that return shipping costs are the responsibility of the customer and are non-refundable.

If the product has a manufacturing defect, we will cover the corresponding shipping costs.